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Welcome to
Making Good, the podcast for small businesses who want to make a big impact.

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75: The 5 Stages of the Customer Journey

75: The 5 Stages of the Customer Journey

DOWNLOAD: Download the free customer journey workbook that goes with this episode.

If you have a business, you have a customer journey.

That’s right: Like it or not, you ALREADY HAVE a customer journey.

The question isn’t, do I need a customer journey?

The question is, are you going to spend some time thinking about and optimizing your customer journey for the best possible business results?

In this episode, we discuss:

  • What a customer journey is

  • The stages of a customer journey (I share a map specifically for product-based businesses)

  • Most importantly, how to build a customer journey that attracts customers, treats them well, and creates loyalty for your brand.

The 5 stages of the customer journey:

  • Awareness

  • Consideration

  • Purchase (the journey does not end here!)

  • Delight

  • Loyalty

For a visual companion to this episode, download the customer journey PDF worksheet which will walk you through each stage in depth and give you some space to think about responses.

INSTAGRAM: https://instagram.com/laurentilden

SHOW NOTES: https://makinggoodpodcast.com/75

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